Terms and Conditions
Federation Tiles Terms and Conditions 2026
Last updated: 21 July 2026
These Terms and Conditions apply to the use of the Federation Tiles Factory website and to enquiries, quotations, orders and services provided by Federation Tiles Factory Pty Ltd.
Please read these Terms and Conditions carefully before using our website, accepting a quotation, placing an order or engaging us to provide products or services.
1. About Us
This website is operated by:
Federation Tiles Factory Pty Ltd
ABN: 38 738 756 025
Email: joseph@federationtiles.com
Phone: 0421 367 946
In these Terms and Conditions, “Federation Tiles Factory”, “we”, “us” and “our” refer to Federation Tiles Factory Pty Ltd.
“You”, “your” and “customer” refer to the person or entity accessing our website, requesting a quotation, purchasing products or engaging us to provide services.
2. Acceptance of These Terms
By accessing or using our website, submitting an enquiry, accepting a quotation, paying a deposit, placing an order or otherwise engaging us, you agree to these Terms and Conditions.
Your quotation, scope of work, order confirmation, invoice, installation contract and any written variation may contain additional terms applying to your particular project.
If there is an inconsistency between these Terms and a signed project-specific contract, the project-specific contract will apply to the extent of that inconsistency, subject to applicable law.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.
3. Website Information
We take reasonable care to ensure that information on our website is accurate and current. However, website content is provided for general information and inspiration only.
Images, patterns, colours, dimensions, finishes, specifications, installation examples and project photographs may not represent the exact appearance or characteristics of the final product.
Colours may appear differently depending on lighting, photography, screen settings, manufacturing batches and surrounding materials. We recommend viewing physical samples before making a final selection.
Website content does not constitute architectural, engineering, structural, building-certification or other professional advice.
We may update, remove or change website content without notice.
4. Products and Services
Our products and services may include:
- federation and tessellated tiles;
- patterned, encaustic and decorative tiles;
- borders, corners and custom layouts;
- stone steps and related products;
- design consultations and product selection assistance;
- tile supply and delivery;
- surface or flooring removal;
- tile installation; and
- other related products and services described in a quotation.
The exact products, quantities and services included in your project will be specified in your quotation, order confirmation or written contract.
5. Enquiries and Consultations
Submitting an enquiry through our website, by telephone, by email or through social media does not create a binding contract.
Any initial recommendation, estimate or indication of price provided before we have reviewed the relevant measurements, site conditions, product selections and project requirements is preliminary only.
You must provide complete and accurate information about your project, including relevant photographs, measurements, plans, access restrictions, existing surface conditions and required completion dates.
6. Quotations
- the information and measurements available at the time;
- the products, quantities and scope described in the quotation;
- reasonable site access during agreed working hours;
- the existing surface being suitable for the proposed work;
- services, preparation and materials specifically listed in the quotation; and
- work being carried out under ordinary site conditions.
A quotation remains valid for the period stated in the quotation. If no validity period is stated, you should confirm pricing and availability with us before accepting it.
A quotation is not an offer capable of acceptance after its expiry date.
Items not expressly included in the quotation are excluded from the price. This may include additional preparation, structural repairs, waterproofing, levelling, asbestos-related work, electrical work, plumbing, approvals, permits, certification, parking fees, difficult access and rectification of pre-existing defects.
7. Formation of an Order or Contract
An order or engagement becomes binding when:
- you accept our quotation or contract in writing;
- we confirm our acceptance of the order or project; and
- you pay any required deposit or initial payment.
We may decline an order before acceptance where products are unavailable, information is incomplete, the proposed work is outside our service area or we cannot safely or lawfully complete the work.
For residential building work, we will provide any separate written contract, prescribed information or insurance documentation required by applicable NSW legislation.
These website Terms are not intended to replace any residential building contract required by law.
8. Prices and GST
Prices will be stated in your quotation, order confirmation or invoice.
Unless stated otherwise, prices are in Australian dollars and include GST where GST is applicable.
Delivery, installation, removal, preparation, adhesives, grout, sealers, trims, waste disposal and other project costs are included only where specifically stated.
If an obvious pricing, typographical or calculation error is identified before an order is accepted, we may correct the error and provide you with an updated quotation.
Once a binding contract has been formed, the price will only change in accordance with the contract, an agreed written variation or applicable law.
9. Deposits and Payment
Deposit amounts, progress payments and payment due dates will be specified in your quotation, contract or invoice.
Where NSW home-building legislation applies, any deposit will not exceed the maximum amount permitted by law.
Where Home Building Compensation cover is legally required, we will not request or accept payment under the residential building contract until the required certificate of cover has been provided.
You must pay invoices by the stated due date.
Progress payments for installation work will correspond with the stages of work, materials supplied or costs incurred as described in the applicable contract.
Unless otherwise agreed in writing, final payment is due when the products have been supplied or the agreed work has reached completion.
If an amount is genuinely disputed, you must notify us promptly and provide details of the disputed amount. Any undisputed portion remains payable.
Where permitted by law, you may be responsible for reasonable costs we incur in recovering an overdue, undisputed amount.
10. Measurements and Quantitiesc
Tile quantities may be calculated using measurements:
- supplied by you;
- shown on architectural plans;
- supplied by your builder or designer; or
- taken by us during a site visit.
Where you provide measurements, you are responsible for ensuring they are complete and accurate.
We may recommend additional tiles to allow for cuts, breakage, pattern matching, future repairs and installation wastage. The appropriate allowance will vary depending on the tile, layout, border, site and complexity of the pattern.
An estimate based on plans or preliminary measurements may need to be adjusted after final site measurement.
Hidden or inaccessible areas, uneven walls, out-of-square spaces and other site conditions may affect the final quantity required.
Unless caused by our failure to exercise due care and skill, additional tiles required because of incorrect customer-supplied measurements, site changes or installation by another party will be charged separately.
11. Samples, Colours and Product Variation
Samples are intended to provide a reasonable indication of a product’s colour, finish, texture and quality. They may not be identical to subsequently supplied tiles.
Tiles may display reasonable variations in:
- colour and shade;
- texture;
- thickness;
- size;
- surface finish;
- edge shape;
- pattern placement;
- natural markings; and
- manufacturing characteristics.
These variations may occur between samples, photographs, production batches and individual tiles and may form part of the intended appearance of the product.
Where visual consistency is important, you should order sufficient quantities from the same batch and inspect the tiles before installation.
Reasonable product variation is not necessarily a defect. This does not affect your rights where products fail to comply with a consumer guarantee or are materially different from their description or approved sample.
12. Product Availability and Substitutions
Products are subject to availability.
We will not make a material product substitution without your approval.
If an ordered product becomes unavailable, discontinued or subject to an unreasonable supplier delay, we may offer:
- an alternative product for your approval;
- a revised estimated delivery date; or
- cancellation and a refund for the affected product or unperformed service.
Any price difference for an approved alternative will be confirmed before the substitution is accepted.
13. Supply-Only Orders
For supply-only orders, you are responsible for ensuring that:
- the selected product is suitable for its intended location and use;
- quantities and measurements are correct;
- the installer is appropriately qualified and experienced;
- the substrate is properly prepared;
- the tiles are installed in accordance with applicable standards and manufacturer instructions; and
- suitable adhesives, grout, sealers and installation methods are used.
Our general design or product guidance does not replace an installer’s obligation to assess the site and confirm product suitability.
We are not responsible for installation work performed by a third party. However, this does not limit any responsibility we have for products supplied by us under applicable law.
14. Delivery and Collection
Delivery and collection arrangements will be stated in your quotation or order confirmation.
Delivery dates are estimates unless we expressly agree in writing that a particular date is guaranteed.
You must ensure that:
- the delivery address is accurate;
- safe and reasonable access is available;
- an authorised person is available to accept delivery where required;
- any access restrictions are disclosed in advance; and
- an appropriate, secure and weather-protected storage location is available.
Additional delivery costs may apply where delivery is delayed or prevented because of incorrect information, unsafe access, unavailable recipients or undisclosed site restrictions.
You or your representative should inspect products promptly after delivery or collection and notify us as soon as reasonably practicable of visible damage, shortages or incorrect products.
Notification timeframes do not limit any rights you may have under the Australian Consumer Law.
Risk in products passes to you when the products are delivered to the agreed location or collected by you or your representative.
Ownership of products does not pass to you until all amounts owing for those products have been paid, to the extent permitted by law.
15. Storage and Handling
Tiles must be stored carefully in a dry, secure location and protected from contamination, impact, moisture and other damage.
You are responsible for products after delivery, except to the extent that loss or damage was caused by us or our delivery contractor.
We are not responsible for deterioration or damage caused by incorrect storage, handling, movement or exposure after delivery.
16. Installation Services
The installation work included in your project will be described in the relevant quotation or residential building contract.
Installation commencement and completion dates are estimates unless expressly agreed otherwise in writing.
We will perform installation services with due care and skill and in accordance with applicable legal requirements.
The final appearance of tile installation may be affected by:
- the condition and movement of the substrate;
- existing structures and surfaces;
- drainage and falls;
- weather conditions;
- tile and grout variation;
- pattern complexity;
- adjoining finishes;
- work performed by other trades; and
- design or construction decisions outside our control.
Where our work is residential building work regulated by NSW legislation, statutory warranties and other mandatory protections will apply.
17. Site Access and Customer Responsibilities
Before work begins, you must provide:
- safe, clear and uninterrupted access to the work area;
- electricity, water and other services reasonably required to perform the work;
- accurate information regarding underground or concealed services;
- a work area free from occupants, pets, furniture and personal property;
- any required building, strata, council or property-owner approvals;
- suitable parking or loading access where reasonably available; and
- notice of known hazards, asbestos, structural issues or unsafe conditions.
You are responsible for removing or protecting valuables and fragile items near the work area.
We may suspend work if the site is unsafe, inaccessible or materially different from the information provided. We will notify you and, where practicable, explain any additional cost or delay before proceeding.
18. Existing and Unforeseen Site Conditions
Tile removal and installation may reveal conditions that could not reasonably have been identified before work began, including:
- unstable, damaged or uneven substrates;
- water damage or moisture;
- inadequate drainage;
- structural movement or cracking;
- concealed services;
- previous defective work;
- asbestos or other hazardous materials; and
- additional preparation requirements.
Work required to address an unforeseen condition is not included unless stated in the original scope.
We will notify you when an unforeseen condition is identified and, where required, provide a written variation describing the additional work, price and likely effect on the project timeline.
We may stop work until the condition has been made safe or an appropriate variation has been approved.
19. Variations
A variation is a change to the agreed products, quantities, design, scope, price or timing.
Variations should be agreed in writing before the varied work begins and should describe:
- the change to the work or products;
- the reason for the change;
- the effect on the price; and
- any effect on the project timeline.
Where urgent work is reasonably necessary to prevent danger or property damage, it may not be practical to obtain written approval before performing the work. In that situation, we will document the variation as soon as reasonably practicable.
You will not be charged for work required solely to correct our own defective workmanship.
20. Project Delays
We will make reasonable efforts to meet agreed or estimated timeframes.
A project may be delayed by circumstances including:
- product or supplier delays;
- transport disruption;
- severe weather;
- unsafe site conditions;
- latent or unforeseen conditions;
- changes requested by you;
- delays caused by other trades;
- lack of access;
- illness or labour shortages;
- approval or certification delays; and
- events beyond our reasonable control.
We will notify you of material delays and provide an updated estimated timeframe where reasonably possible.
21. Completion and Inspection
Installation work will be considered complete when the work described in the applicable contract has been substantially completed and is capable of being used for its intended purpose, subject to any mandatory legal definition of completion.
You should inspect the completed work within a reasonable period and notify us of any concerns.
Minor incomplete or defective items that do not prevent reasonable use of the area may be recorded and rectified within a reasonable timeframe.
You must provide reasonable access for us to inspect and, where we are responsible, rectify an alleged defect.
22. Cancellations and Change of Mind
You may request to cancel an order or project by contacting us in writing.
For standard, unprocessed supply-only orders, we may agree to a change-of-mind cancellation or return at our discretion and subject to reasonable conditions disclosed to you.
Custom, specially ordered, cut, manufactured, imported or allocated products may not be eligible for a change-of-mind cancellation once procurement or production has commenced.
Where we agree to a cancellation, we may deduct reasonable and documented costs already incurred, including supplier cancellation charges, design work, site attendance, freight and custom manufacturing costs.
For installation projects, cancellation rights, cooling-off rights and any cancellation costs will be governed by the applicable contract and law.
Nothing in this section limits your rights where products or services fail to meet a consumer guarantee or where you have another legal right to cancel.
23. Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund, repeat performance, cancellation or compensation where products or services fail to comply with an applicable consumer guarantee.
Consumer guarantees may include that:
- products are of acceptable quality;
- products are fit for a disclosed purpose;
- products match their description or sample;
- services are provided with due care and skill;
- services are fit for a disclosed purpose; and
- services are supplied within the agreed time or, where no time is agreed, within a reasonable time.
We do not exclude, restrict or modify these rights.
A change-of-mind policy is separate from your rights concerning faulty, damaged, unsafe, incorrectly supplied or misdescribed products and services.
To make a claim, contact us using the details at the end of these Terms and provide reasonable details of the issue, photographs where relevant and proof of purchase.
We may inspect the products or work before determining the appropriate remedy.
24. Maintenance and Aftercare
You must follow any product, sealing, cleaning, maintenance and aftercare instructions provided by us or the manufacturer.
Damage or deterioration may result from:
- harsh, acidic or unsuitable cleaning products;
- incorrect sealing or failure to reseal where required;
- impact, misuse or neglect;
- structural or substrate movement;
- moisture, drainage or waterproofing failures outside our scope;
- failure to maintain grout or movement joints; or
- work performed by another person after completion.
We are not responsible for damage caused by improper maintenance, misuse or circumstances outside our control. This does not limit rights that cannot lawfully be excluded.
25. Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to Federation Tiles Factory.
This includes photographs, tile layouts, pattern presentations, written content, logos, graphics, videos, designs and website elements.
You may view and print website content for personal, non-commercial use.
You must not reproduce, modify, republish, distribute, sell, commercially exploit or use our content to create competing materials without our prior written permission.
Project photographs may only be used by us for marketing where we have an appropriate legal right or permission to do so.
26. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, suppliers or service providers.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.
A link does not necessarily indicate that we endorse the third party.
27. Privacy
We collect, use and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.
By contacting us or using our services, you acknowledge that we may use your information to:
- respond to enquiries;
- prepare quotations;
- process orders and payments;
- arrange consultations, delivery and installation;
- communicate about your project;
- manage warranties and complaints; and
- meet legal and administrative obligations.
Please review our Privacy Policy for further information.
28. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss that was not reasonably foreseeable, including loss resulting from:
- reliance on general website content;
- customer-supplied measurements or specifications;
- installation performed by a third party;
- undisclosed site conditions;
- work performed by another trade;
- improper storage, handling, cleaning or maintenance; or
- unauthorised alteration or repair.
Where permitted by law and where a product or service is not ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with an applicable statutory guarantee may be limited to one or more of the following:
- replacing or repairing the products;
- supplying equivalent products;
- paying the cost of replacement or repair;
- supplying the services again; or
- paying the cost of having the services supplied again.
This section does not limit liability for fraud, wilful misconduct, personal injury caused by negligence or any other liability that cannot legally be limited.
29. Events Beyond Our Reasonable Control
Neither party will be responsible for a failure or delay caused by an event beyond that party’s reasonable control, provided the affected party takes reasonable steps to minimise the effect of the event.
If such an event prevents a substantial part of an order or project from proceeding for an extended period, either party may request to end the affected portion of the contract.
Any refund or payment following termination will take into account products already supplied, services already performed and reasonable costs already incurred, subject to applicable law.
30. Suspension and Termination
We may suspend products or services where:
- an undisputed payment is materially overdue;
- the site is unsafe or inaccessible;
- you materially breach the applicable contract;
- required approvals have not been obtained; or
- continuing the work would be unlawful.
Where reasonably practicable, we will give you notice and an opportunity to remedy the issue before suspending or terminating the contract.
Either party may terminate an agreement in circumstances permitted by the applicable contract or general law.
Termination does not affect rights and obligations that accrued before termination.
31. Complaints and Disputes
Please contact us first if you have a concern about a product, service, invoice or project.
We will review the matter and make reasonable efforts to resolve it directly with you.
You should provide:
- your name and contact details;
- the quotation, invoice or project reference;
- a description of the issue;
- relevant photographs or supporting information; and
- the outcome you are seeking.
If a dispute cannot be resolved directly, either party may seek assistance from NSW Fair Trading, Building Commission NSW or another appropriate dispute-resolution service.
Nothing in this section prevents either party from exercising any urgent legal right or seeking orders from a court or tribunal.
32. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
33. No Waiver
A failure or delay in exercising a right under these Terms does not waive that right.
A waiver is only effective if it is given in writing.
34. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website or legal obligations.
The updated version will be published on our website with a revised “Last updated” date.
Changes will not retrospectively alter an existing accepted quotation or contract unless agreed by both parties or required by law.
35. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
The parties submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.
36. Contact Us
Questions, complaints and notices relating to these Terms may be directed to:
Federation Tiles Factory Pty Ltd
Email: joseph@federationtiles.com
Phone: 0421 367 946
