Privacy
Federation Tiles Privacy Policy 2026
Last updated: February 21, 2026
Federation Tiles Factory (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us.
1. Information We Collect
Personal Information: When you contact us for consultations, quotes, or services, we may collect personal information including:
– Name and contact details (email address, phone number, postal address)
– Property details and project requirements
– Payment and billing information
– Communication preferences
Automatically Collected Information: When you visit our website, we may automatically collect:
– IP address and browser type
– Device information and operating system
– Pages visited and time spent on our site
– Referring website addresses
2. How We Use Your Information
We use the information we collect to:
– Provide consultation services and project quotes
– Process orders and manage installations
– Communicate with you about your project and our services
– Send you design inspiration, tips, and updates (with your consent)
– Improve our website, products, and services
– Comply with legal obligations and resolve disputes
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
– Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors, delivery services)
– Legal Requirements: When required by law or to protect our rights and safety
– Business Transfers: In connection with any merger, sale of company assets, or acquisition
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under Australian Privacy Principles (APPs), you have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your personal information (subject to legal requirements)
– Opt-out of marketing communications at any time
– Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings, though this may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Federation Tiles Factory
Sydney, Australia
Email: Joseph@federationtiles.com
Phone: 0421 367 946
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
